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Common Questions

• Location & Parking

  Is there car parking at the hotel?

  Yes, we provide complimentary car parking as well as on-site coach parking for hotel residents and guests. Paid parking is available for guests not using the hotel facilities at a charge of €5 per day. Vehicles are parked at their own risk in the hotel carpark. Please contact the hotel directly on +353 (0)53 917 2000 for terms and conditions.

  How far am I from Wexford town centre?

  Maldron Hotel Wexford is approximately a 5-minute drive from Wexford town.

  How far am I from the main shopping areas?

  Maldron Hotel Wexford is approximately a 5-minute drive from the main shopping area of Wexford town where you will find many chain stores as well as local boutiques for all your shopping needs.

  Are there transport links to the ferry port nearby?

  Yes, we can arrange a private taxi transfer at an additional charge on your behalf or there is a public transport service from Wexford Town to the ferry port.

  How far is the hotel from Rosslare Ferryport?

  The hotel is located only a 20m drive from Rosslare Ferryport.

• Hotel Services

  What time is check-in?

  Guests can check-in daily from 4 pm. Early check-in may be available subject to availability. Please contact reservations on +353 (0)53 917 2000 to check availability.

  Can I get an early check-in?

  Earlier check-in is subject to availability and cannot be guaranteed until the day of arrival. Please contact the hotel directly on +353 (0)53 917 2000 if you need to arrange an early check-in.  Guaranteed check-in is from 4 pm on your day of arrival.

  How late can I check into the hotel?

  Guest must check-in before 11 pm. Please phone ahead if you will be arriving at the hotel later than this.

  What time is check-out?

  Guest must depart by 12 pm unless a late check-out has been arranged. This is subject to a supplement charge and availability. Please contact reservations on +353 (0)53 917 2000 to check availability.

  Is there somewhere I can leave my bag if I arrive early, or need to collect it after I check out?

  Yes, you can leave your luggage with the reception until your room is ready or you are ready to depart.

  Is there a laundry service available?

  Yes, have your laundry with us before 10 am and you’ll have it back the next day. Please note that charges do apply.

  Is there entertainment at the weekends?

  Yes, we provide different entertainment options in our bar and lounge every weekend and more frequently during the holiday season.

  What do I do if I left some items behind in the hotel?

  If you have left any items behind following your stay, please contact the hotel team directly on +353 (0)53 917 2000 and we will endeavour to return the items to you in the post.

  What is Make It Maldron and how do I sign up?

  Book directly on the Maldron Hotel Wexford website and receive €10 off each booking each night as a thank you (excludes sale and promotional special offers). Sign up today by visiting our ‘Make It Maldron’ page and join in 3 simple steps to ensure your discount is applied to all future online bookings.

• Rooms

  Does the hotel have Wi-Fi?

  Yes, complimentary Wi-Fi is available throughout the hotel and in all bedrooms.

  Are pets allowed at the hotel?

  No pets are not allowed in the hotel, with the exception of guide dogs.

  Are there hairdryers in the bedrooms?

  Yes, all our bedrooms are equipped with hairdryers.

  Is there a safe in my room?

  No, we do not provide safes in our bedrooms. However, safety deposit boxes are available for guest use at the reception.

  Is there a fridge in the room?

  A minority of our family bedrooms have fridges. If you require a fridge during your stay, please inform us at reservations stage as fridges are subject to availability.

  Are there ironing facilities in the room?

  Yes, all our bedrooms have an iron and an ironing board in the bedrooms for guest use.

  Do you have interconnecting rooms?

  Yes, we do have interconnecting rooms. Please enquire directly with the hotel to confirm availability.

  Can I get a cot/camp bed for my child?

  Yes, we supply cots and camp beds free of charge. Please note that these must be mentioned at the time of booking and are subject to availability.

  Are there smoking rooms in the hotel?

  No, we operate a smoke-free policy in Maldron Hotel Wexford and therefore we do not have smoking rooms. Please note that a failure to adhere to this policy will result in an additional cleaning charge.

  Do you supply travel adapters?

  Yes, they are available to purchase in the hotel.

• Dining

  How much is breakfast if not included in my room rate?

  Our Grain & Grill restaurant serves a full vitality breakfast for €14.00 per adult and €7.00 per child. Breakfast is served midweek from 7.00 am – 10.00 am, and at weekends and bank holidays from 7.30am – 10.30am.

  Is Grain & Grill restaurant open every night for dinner?

  Yes, Grain & Grill Restaurant is open for dinner 7 nights a week offering a full dinner menu.

  Do you serve food in the Grain & Grill bar and lounge?

  Yes, we serve a full bar food menu from 12.00 noon – 9.30 pm 7 days a week.

• Booking

  Can I cancel my booking?

  Yes, Maldron Hotel Wexford offers free cancellation up to 48hrs before the arrival date of your booking. Some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer/date. These terms will be outlined in the terms and conditions.

  What is the cancellation policy?

  Maldron Hotel Wexford offers free cancellation by 2pm (local hotel time) 48 hours prior to the day of arrival. In the event of a no-show or cancellation within this time period, the hotel will charge the first night rate to the credit card used as a guarantee or in the event of a deposit being paid, this will be non-refundable. Please contact the hotel directly for cancellation policies on pre-pay, 3rd party and group bookings on +353 (0)53 917 2000.

  What age are children for the purpose of hotel packages?

  Under 12’s are considered to be children.

  How do I make a group booking?

  For best available group rates please contact the hotel directly via phone on +353 (0)53 917 2000.

  Do I need a credit card to make a booking?

  To make a booking, a valid credit or debit card is required to guarantee your reservation.

  Will my credit/debit card be charged on booking?

  Bookings require a credit card for guarantee only unless in cases where this is otherwise stated. For some special offers and specific dates, full payment is required at time of booking but these terms will be outlined in the special offer terms and conditions of the booking. You will be required to authorise your credit card upon check-in but this is for security purposes only and you can choose your preferred payment option on departure. Please note pre-authorisation cannot be done on debit cards and payment will be required on check-in if a credit card is not available.

• Facilities

  What are the opening hours of the leisure facilities?

  Club Vitae opens from 7am – 9pm Monday to Friday and from 9am – 7pm at weekends. Please note children are permitted to use the facilities until 7pm on weekdays and 6pm on weekends. The Club Vitae facilities include a 20m swimming pool, separate kids pool, jacuzzi, sauna and steam room as well as a fully equipped gym. Body and Soul treatment rooms are open 7 days a week.

  Does the hotel offer family facilities?

  Yes, we offer an outdoor play area, mini golf, games room (during summer months) and we operate a Crafty Kids Club for all school holidays. Please confirm Kids Camps timetable with the hotel. Minimum numbers are required to run the kids camp and pre-booking is essential to avoid disappointment.