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Common Questions

• General Hotel Information

  What time is check-in?

  Guaranteed check-in time is from 4pm onwards. If you plan to arrive at the hotel after midnight, please let our reception team know. If you require an early check-in, we will do our utmost to accommodate. Please note that an earlier check-in is subject to availability and cannot be guaranteed until the day of arrival. Please contact the hotel directly on +353 (0)53 917 2000 if you need to arrange an early check-in.

  What time is check-out?

  Check-out time is 12 noon. A late check-out until 2pm can be arranged for an additional €15 per room. Please contact reservations on +353 (0)53 917 2000 to check availability.

  Does the hotel offer baggage storage?

  Yes, you can leave your luggage with the reception until your room is ready or you are ready to depart. Please note that at the moment, due to the Covid pandemic, we are unable to store guests’ personal belongings prior to check-in or after check-out.

  Does the hotel offer free WiFi?

  Yes, Maldron Hotel Wexford offered complimentary high-speed WiFi throughout the entire hotel. It is an open network and no password is required to gain access.

  Is there a laundry service available?

  Yes, we offer a limited same-day laundry service by an outside company. Once items are received before 10am, we strive to have them returning by close of business on the same day. Please note that charges do apply and that the hotel accepts no responsibility for items sent for laundry.

  What do I do if I accidentally left some items in the hotel?

  If you have left any items behind following your stay at the hotel, please do contact us directly on +353 (0)53 917 2000 and if found, we will return to you via post.

  Are pets permitted in the hotel?

  No, pets are not permitted in the hotel, with the exception of guide and assistance dogs.

  Is the hotel reception desk open 24 hours a day?

  Yes, the hotel’s reception desk is open 24 hours a day.

  What is the hotel’s smoking policy?

  Maldron Hotel Wexford operates a no smoking policy within the entire building. We ask that guests use the designated smoking areas in the hotel courtyard area. Please note that a failure to adhere to this policy will result in an additional cleaning charge.

  Is the hotel accessible?

  Yes, we are proud to be verified as offering very good levels of accessibility throughout our hotel. Please click the button below for full details or contact us if you would like any additional information.

  Hotel Accessibility

  Do you sell gift vouchers?

  Yes, gift vouchers can be purchased on our website or alternatively at the hotel reception for any monetary value. Maldron Hotel Gift Cards can be used in any Maldron or Clayton Hotel around the country.

  Do you supply travel adapters?

  Yes, we supply travel adaptors at the hotel reception.

• Rooms & Amenities

  What room types does the hotel offer?

  Maldron Hotel Wexford is a 108-bedroom hotel with a choice of single, double, family and triple rooms. Our family rooms can cater for up to 6 guests. We also have interconnecting rooms and balcony rooms for an additional charge. Please enquire directly with the hotel to confirm availability.

  Are there wheelchair accessible rooms available?

  Maldron Hotel Wexford has semi adaptable rooms which have a larger floor space, larger bedroom entrance, adapted bathroom facilities with a low-rise bath and an assistance alarm linked directly to the hotel reception. We also have elevators.

  Does the hotel have family rooms?

  Yes, the hotel has a number of larger family rooms that can cater for up 6 guests. We also have a number of interconnecting rooms available at an additional charge.

  Can I get a cot/camp bed for my child?

  Yes, cots and camp beds can be provided at the hotel at no extra charge. Please ensure that they are requested at the booking stage in order to avoid disappointment. Maldron Hotel Wexford cannot confirm the availability of cots/camp beds if only requested on arrival to the hotel.

  Are the hotel rooms air-conditioned?

  Unfortunately, our bedrooms are not air-conditioned.

  Do the bathrooms have a shower or a bath?

  All hotel bedrooms have a bath and shower.

  Does the hotel offer wake-up calls?

  Yes, we offer wake-up calls for guests. Please speak to a member of the reception team to request a wake-up call.

  What amenities are included in the room?

  All bedrooms have a hairdryer, iron and ironing board, tea and coffee making facilities and toiletries. Some bedrooms also have a fridge. Please contact the hotel directly on +353 (0)53 917 2000 to request a fridge in your room for your stay. If you wish to store you belonging safely, safety deposit boxes are available for guest use at the reception.

• Dining

  What dining options are available at the hotel?

  Our Grain & Grill restaurant is open 7 days a week serving breakfast and dinner. Grain & Gill bar and lounge is also open daily serving bar food until 9:30pm.

  Does the hotel offer breakfast?

  Breakfast is served 7 days a week in our Grain & Grill restaurant, Monday to Friday from 7am to 10am and weekends and Bank Holidays from 7:30am to 10:30am.

  Should you require breakfast outside of these times for an early morning check-out, please do let us know and we can facilitate a continental or take-away breakfast. If breakfast isn’t included in your rate, you can still purchase breakfast for an additional €14 per adult and €7 per child.

  What are the opening times of the Grain & Grill?

  Grain & Grill restaurant is open for dinner daily from 6pm to 9pm. Grain & Grill lounge is open for Tea/Coffee/Pastries from 10am midweek and 12:30pm weekends. Grain & Grill lounge serves bar food from 12pm midweek and 12:30pm weekends until 9:30pm every night.

  Does the restaurant cater food for allergies?

  Grain & Grill restaurant and bar caters for all allergies. Please don’t hesitate to contact us regarding any specific dietary requirements, our kitchen team will be delighted to assist.

  Does Gain & Grill offer a dedicated kid’s menu?

  Yes, we offer a separate kid’s menu in both Grain & Grill restaurant and Grain & Grill bar and lounge.

  Do you provide room service?

  Maldron Hotel Wexford offers a Click & Collect service dining option. Guests can scan the QR code located in your bedroom and view our menu offering on the guest platform, place an order and pay instantly. Items can then be collected from the designated location at your requested time.

  Is there a reservation for dinner required?

  In general, a dining reservation is not required, however, we advise you to book your table to avoid disappointment. Please book online or by calling the hotel on +353 (0)53 917 2000.

  Please note that with the current government guidelines in place, we require all dining including breakfast to be pre-booked prior to/on arrival to the hotel.

  Do you cater for large groups? Can I book a private dining space for a special occasion?

  Yes, we do offer a private dining space for groups. To book, please get in touch via phone on +353 (0)53 917 2000.

  Please note that at the moment due to the current government guidelines, we are unable to cater for larger groups in the hotel. A maximum of 6 guests from no more than 2 households are permitted to dine at one table.

• Leisure Facilities

  Does the hotel offer a swimming pool, spa and gym facilities on-site?

  Club Vitae at Maldron Hotel Wexford offers a 20m swimming pool with a separate kid’s pool, jacuzzi, sauna and steam room as well as a fully equipped gym. The swimming pool is 1.4 meters deep and the kid’s pool is 0.5 meters deep. We offer both indoor and outdoor classes for members and residents. Please note due to current government restrictions, our jacuzzi, sauna and steam room are closed.

  Body and Soul Treatment rooms are located in Club Vitae Maldron Hotel Wexford as well.

  What are the opening hours of the leisure facilities?

  Club Vitae Maldron Hotel Wexford opens from 7am to 9pm Monday to Friday and from 9am to 7pm at weekends. Please note children must vacate the facilities one hour prior to normal closing time. Body and Soul treatment rooms are open 7 days a week.

  Due to the current government restrictions, all visits must be pre-booked on our website or by phoning the Club directly on +353 (0)53 917 2088.

  Is there an age limit for using the leisure facilities?

  Children under 16 are not permitted to use the jacuzzi, sauna, steam room of the gym. Children must be accompanied by an adult at all times and must be fully supervised when using the facilities. Children must vacate the facilities one hour prior to normal closing times.

  Is the use of the leisure facilities complimentary for guests?

  All hotel guests have full complimentary use of the leisure facilities.

  What treatments are available at the spa? How do I book a treatment?

  Body & Soul Treatment rooms are run separately from the hotel. To view the brochure and make an appointment, please visit their website or call +353 (0)85 768 5151.

• Families

  Does the hotel offer any family facilities and activities?

  Maldron Hotel Wexford has 2 outdoor playgrounds on the grounds of the hotel as well as a mini-golf course (charges apply). During the summer months and midterm breaks, family activities are also available. Please check directly with the hotel on +353 (0)53 917 2000 for the most up to date schedule.

  Does the hotel run a kids club?

  Yes, Maldron Hotel Wexford runs family activities during the summer and school holidays. Minimum numbers are required to run the kids’ activities and pre-booking is essential to avoid disappointment. Due to the current government restrictions, please check directly with the hotel on +353 (0)53 917 2000 for the most up to date schedule.

  Is there a babysitting service available?

  No, Maldron Hotel Wexford does not provide a babysitting service.

  Do you have any special family hotel deals or packages?

  Yes, Maldron Hotel Wexford offers a number of family packages and hotel deals for your visit to Wexford. Visit our special offers page or call our reservations team today on +353 (0)53 917 2000 for more information or to book.

• Meetings & Events

  Are there meeting and event room facilities available at the hotel?

  Maldron Hotel Wexford has 3 meeting rooms, catering for interviews, board meetings, training sessions and group/community talks and events.

  Due to the current government guidelines, please contact the hotel meeting and events team directly on +353 (0)53 917 2000 to discuss your requirements.

  Does the hotel facilitate conferences?

  Maldron Hotel Wexford meeting rooms can cater for smaller conferences to a maximum of 70 guests.

  How many people do your meeting rooms accommodate?

  Maldron Hotel Wexford’s meeting rooms can cater from 2 to 70 guests.

  What equipment is included in the meeting rooms?

  Our meeting rooms are equipped with a projector, drop-down screen and flipcharts.

  Are there food and beverage options available?

  Food and beverage options are available on-site for your meeting room. Tea/Coffee breaks, working lunch, buffet lunch and sit-down lunch menus are available to suit your budget and requirements.

  Do you have corporate rates available?

  Maldron Hotel Wexford can offer a corporate rate to all guests travelling to Wexford on business. For repeat/group corporate bookings, please do contact Irene in the Sales team directly on +353 (0)53 917 2000 to discuss a reduced corporate rate.

• Booking & Cancellation

  What is Make It Maldron and how do I sign up?

  Signing up and being part of Make it Maldron means you can save €10/£10 per room per night every time you book directly on our website (excludes sale and promotional special offers). To sign up, visit our ‘Make It Maldron’ page and join in 3 simple steps to ensure your discount is applied to all future online bookings.

  Can I claim back on the Stay and Spend Tax Credit Scheme?

  Yes, we are delighted to confirm that all Maldron Hotels are registered for the Stay and Spend Tax Credit Scheme. That means if you stay with us between 1st October 2020 and 30th April 2021 you can claim up to €125 under this scheme, please see revenue.ie for more information and details.

  What is the best way to make a reservation?

  Reservations can be made via our online secure booking process on our hotel website where you can find our special offers for our most recent packages. Alternatively, you can call the hotel reservations team directly on +353 (0)53 917 2000.

  What should I do if I haven’t received a booking confirmation?

  If you haven’t received your booking confirmation, please check your spam/junk mail. Alternatively, please contact the reservations team on +353 (0)53 917 2000 or email info.wexford@maldronhotels.com and we can re-issue a new confirmation to you immediately.

  What payment methods does the hotel accept?

  Maldron Hotel Wexford accepts all forms of major payment including cash, contactless payments and all major credit/debit cards.

  What is the hotel’s credit/debit card policy?

  A valid credit/debit card is required to secure all bookings, unless in cases where this is otherwise stated. Please note nothing is charged to the card at booking stage when booking directly with the hotel (with the exception of advance purchase offers or bookings that require a deposit. This will be clearly noted on the booking offer). Please note that a pre-authorisation if required on check-in should you wish to avail of credit in the hotel and charge items to your room during your stay.

  If a guest wishes to pay cash on arrival, please note that a €100 refundable deposit and proof of ID will be required on check-in.

  What age are children for the purpose of hotel packages?

  Children under the age of 3 can stay complimentary in the hotel. For the purposes of packages, a child is noted as being between the ages of 3 and 12.

  How do I make a group or multiple room booking?

  To make a group/multiple room reservation, please do contact our reservations team on +353 (0)53 917 2000 or email info.wexford@maldronhotels.com.

  Are there any age restrictions when booking a hotel room?

  Please note that guests must be over 18 to book a hotel room at Maldron Hotel Wexford. All under 18s must be accompanied by a guardian or parent.

  Can I show up at the hotel without a booking?

  Yes, you can show up at the hotel reception without a booking and we will do our utmost to accommodate you (subject to availability on the day).

  Can I extend my stay?

  If you wish to extend your stay during your time in the hotel, please contact the reception team and we will be delighted to extend your stay (subject to availability and extra cost may apply).

  How can I amend or cancel my booking?

  If you have made your booking on the hotel website, you can modify or cancel your booking on our website. Alternatively, you can contact the reservations team on +353 (0)53 917 2000 to cancel your booking. If your booking is made through a 3^rd party website/agent, you must cancel your booking through the same website/agent as we are unable to do this on your behalf.

  What is the cancellation policy?

  Maldron Hotel Wexford operates a 24-hour cancellation policy before the arrival date of your booking. Packages are subject to a 48-hour cancellation policy. Some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer/date. These terms will be outlined in the terms and conditions.

  What does the “no-show” policy entail?

  If guests have a confirmed a booking and do not arrive to check-in to the hotel, the firsts nights’ accommodation will be charged to the credit/debit card provided at booking stage.

• Location & Parking

  How far is the hotel from Wexford town?

  Maldron Hotel Wexford is located 4km from Wexford town centre, less than a 5-minute drive.

  Are there any shopping areas nearby?

  Maldron Hotel Wexford is approximately a 5-minute drive from the main shopping area of Wexford town where you will find many chain stores as well as local boutiques for all your shopping needs.

  How close are public transport links to the hotel?

  Wexford Train station is located less than a 5-minute drive from the hotel. Wexford Bus, a private bus company, operates an hourly service to and from Wexford town with a bus stop directly outside the hotel entrance. Wexford Bus also operates hourly services to and from Dublin with stops directly outside the hotel. Bus Eireann bus stop is located a 20-minute walk from the hotel entrance.

  What is there to see and do around the hotel?

  Maldron Hotel Wexford is the perfect base for exploring all that the sunny south-east has to offer. Irish National Heritage Park, Johnstown Castle, Curracloe Beach, Rosslare Strand and so much more are all located within a short driving distance of the hotel.

  Is there a car rental station near the hotel?

  The nearest car rental is Hertz Rental Car which is located in Ferrybank, Wexford a 10-minute drive from the hotel.

  Is parking available at the hotel?

  Yes, we provide complimentary car parking as well as on-site coach parking for hotel residents and guests. Paid parking is available for guests not using the hotel facilities at a charge of €5 per day. Maldron Hotel Wexford does not operate a barrier system on our car park entrance so is perfect for larger vehicles. Vehicles are parked at their own risk in the hotel car park. Please contact the hotel directly on +353 (0)53 917 2000 for terms and conditions.

  How far is the hotel from Rosslare Ferryport?

  The hotel is located only a 20-minute drive from Rosslare Ferryport.

  Are there transport links to the ferry port nearby?

  Yes, we can arrange a private taxi transfer at an additional charge on your behalf or there is a public transport service from Wexford Town to the ferry port.